Frequently Asked Questions - About Your Bill.


Why is my bill so high?

Most often high bills are a result of increased water use. Changes in outdoor water use, such as watering a new lawn or using a new sprinkler system are usually responsible for large increases. Reading your water meter before and after watering can help you identify how much you are using.

Helpful tips to conserve water and reduce your bill.

In most cases an unusually high bill could be the cause of a leak, the most common being a toilet leak. A single "running" toilet can quietly waste over 1,000 gallons of water in a single day. Detecting Leaks elsewhere in your plumbing system might reveal other sources of water loss.

Although we read our meters with a high degree of accuracy, sometimes we make mistakes. If you suspect that we have misread the meter please call our office at 865.982.3560. We will gladly check the reading and make any necessary billing corrections.

Is there any relief from high bill caused by leaks?

Our utility offers a once-a-year leak adjustment for each customer. See our Leak Adjustment Policy to see if you qualify.

If you are a City of Maryville sewer customer, leak adjustments for sewer will follow the City of Maryville leak adjustment policy.


How often do you bill?

All customers are billed once every month.

I am late on my payment what is your policy?

Effective August 1, 2007 the Balance Forward on your statement must be paid in full by the due date shown on your current statement or a $60.00 late fee will be added and your water service will be disconnected. You will not receive a late notice. If your water has been disconnected due to non payment, payment must be received by 3:30 p.m., or service will not be turned back on until the following business day.

What methods of payment do you accept?

There are a variety of options for you to chose from to pay your water bill. You can pay your monthly charges with a Visa, Master Card, Discover, cash, check, money orders, have it automatically drafted from your checking or savings account each month, Bank Draft Form,or contact your personal banking service to use the easy and convenient option of online Bill Pay. You can also create an account and pay your bill through our website by clicking here.